What is a Student Success Coach?

Act as Liaisons and Communication Experts 

As a vital link between students and the campus community, Student Success Coaches act as your dependable communication channels. If you encounter challenges reaching campus personnel, your Success Coach is there to bridge the gap. They promptly respond to your inquiries via phone, email, or text message, ensuring you receive the assistance you need as quickly as possible. Whether they are redirecting you to the right personnel or reaching out to campus departments on your behalf, your Success Coaches are committed to keeping the lines of communication open. 

Guide You to Resources 

Navigating the vast array of campus resources and services can be overwhelming, especially in an online learning environment. Fortunately, your Student Success Coaches are well-versed in the various support systems available to you. They provide valuable guidance by directing you to the relevant contacts, websites, and resources for campus admissions, IT assistance, financial aid, advisor information, registration deadlines, class start dates, and more. By equipping you with the necessary information, your Success Coach ensures that you can make informed decisions and access the support you need when you need it. 

Build a Personalized Student Management Plan 

Your Student Success Coaches are dedicated to establishing a personal connection with you. They serve as your primary point of contact from the moment you are admitted until the day you graduate. By developing a comprehensive student management plan tailored to your unique needs, your Success Coach delivers personalized support throughout your academic journey. Regular check-ins, based on your enrollment status and general student needs, enable them to monitor your progress and provide guidance and encouragement. These check-ins can be customized to align with your preferred communication methods and desired frequency. During challenging terms or semesters, your Success Coach goes the extra mile by sending "good luck" emails for finals week and providing encouraging texts or phone calls. Their attentive approach creates an environment of support and motivation, empowering you to thrive academically. 

Advocate for Your Success 

As your advocates, your Student Success Coaches are dedicated to your overall well-being and academic success. They actively listen to your concerns, address any reported issues, and follow up to ensure resolution. If necessary, they escalate matters to the Retention Manager so no obstacle hinders your progress.

While your Coaches are fully committed to your academic success, it's important to note that there are certain duties beyond the scope of a Student Success Coach's responsibilities, such as academic advising, financial aid advising, grading or coursework disputes, academic and admissions appeals, campus-specific grievances, and professor grievances. In such cases, your Success Coach will provide guidance and direct you to the appropriate department, individual, or third-party organization for assistance. 

What Our Learners Say About Student Success Coaches 

“[The Student Success Coach’s] presence throughout my journey was nothing short of remarkable. She was kind, helpful, caring, and not overbearing. Each time I reached out with questions or concerns, she was quick to respond. I felt thoroughly supported each step of the way and never felt pressured or bothered by her reaching out to me… I firmly believe that she was a key part in my success and connection.” - Traci C., Online LSUS MBA

“[The Student Success Coach] made a difference in my experience here at LSUA. So glad I selected this university to finally finish my degree. The concierge service is an awesome, valuable program.” - Katina J., Online LSUA Graduate 

“[The Student Success Coach is] a life saver! I look forward to speaking with her again.” - Online LSUE Student 

“[The Student Success Coach] kept in touch throughout my time at LSUE, answering all questions I had and assisting me whenever I needed help.” - Online LSUE Graduate 

“[The Student Success Coach] was a true resource and source of motivation as I moved through the program... I was planning to throw in the towel and his call encouraged me to go ahead and register for the next class." - Online LSU Student 

“Once again, [the Student Success Coach] single-handedly carried me through school and I appreciate her so much! Thank you!” - KT, Online LSU Student 

"Thank you so much for your help throughout this process. You really helped to make this extremely anxiety-inducing situation seem more manageable.” - A. Farina, Online LSU Student

Receive Long-lasting Support with LSU Online 

At LSU Online, the role of Student Success Coaches goes beyond mere support. They serve as your liaison, communicator, resource provider, and advocate. They also offer you meaningful guidance and assistance throughout your educational journey. From connecting you to campus resources and addressing your concerns to delivering personalized support and encouragement, your Coach is committed to helping you reach your potential. By embracing the partnership with your Student Success Coach, you gain a valuable ally who will empower you to overcome challenges and achieve your academic goals at LSU Online. 

Ready to take the next step? Explore our programs and start your educational journey today! Or, connect with the Student Success team by phone at 833-280-5634 or email at lsuonline@lsu.edu.

FAQs

What is a Student Success Coach at LSU Online?

A Student Success Coach at LSU Online is a dedicated support professional who helps online students navigate their educational journey from enrollment through graduation. Student Success Coaches serve as a consistent point of contact, helping students stay connected to university resources, support services, and academic success tools throughout their programs.

Coaches assist students through phone, email, and text communication while helping connect them with resources related to advising, financial aid, technical support, and overall student success.

How does a Student Success Coach differ from an academic advisor at LSU Online?

Student Success Coaches focus on non-academic support, student engagement, and helping learners navigate university resources and processes. Academic advisors, on the other hand, provide guidance related to course selection, degree planning, academic progression, and other curriculum-related matters.

When students have questions outside a coach’s area of responsibility, Student Success Coaches help connect them with the appropriate department or university resource to ensure they receive the support they need.

How do LSU Online Student Success Coaches personalize support for each student?

LSU Online Student Success Coaches work with students individually to understand their goals, communication preferences, and support needs throughout their educational experience. Coaches provide proactive outreach, regular check-ins, encouragement, and resource guidance designed to help students remain engaged and on track toward graduation.

This personalized approach helps create a more connected and supportive online learning experience tailored to each student’s unique circumstances and responsibilities.

Why should online students take advantage of their assigned Student Success Coach?

Online students often balance coursework alongside work, family, and other personal responsibilities. Student Success Coaches help simplify the process of navigating university systems and connecting with available support resources, making it easier for students to stay focused on their educational goals.

By providing proactive communication and ongoing encouragement, LSU Online Student Success Coaches help students feel more supported, connected, and confident throughout their academic journey.

How do I contact my Student Success Coach at LSU Online?

LSU Online Student Success Coaches can be reached through phone, email, and text communication. Students may also contact the general LSU Online Student Success team by calling 833-280-5634 or emailing lsuonline@lsu.edu.

Student Success Coaches regularly check in with students proactively throughout their programs, helping ensure learners stay informed, supported, and connected to the resources available to them.