LSU Online is committed to providing students around the world a safe and effective learning environment with all the rigor of face-to-face programs. In pursuit of this goal, students have the right to file complaints or grievances if their student experience falls short of expectations.
Students who need guidance or are unsure how to resolve an issue can reach out to their Enrollment Concierge or Learner Concierge as a first step. Many issues can be resolved informally with direct communication between the affected parties, and your Enrollment or Learner Concierge is always there to help.
Academic and financial appeals do not fall under the scope of LSU Online and must be handled by the relevant departments.Your Enrollment or Learner Concierge can assist you with navigating this process.
If you do not know who your Enrollment or Learner Concierge is, or need confidential assistance, please contact firstname.lastname@example.org.
If your problem wasn’t resolved by talking directly to the faculty or staff member(s) involved, you may file a formal complaint or grievance through LSU Cares. You have up to two years from the date of the incident to file this complaint.
In the event that you have exhausted all informal and formal procedures through LSU at the institutional level, you may submit a written complaint to the Louisiana Board of Regents. The Louisiana Board of Regents will attempt to facilitate a resolution.
If you are enrolled in LSU Online and live in Louisiana, please review the Louisiana Board of Regents Student Complaint Process.
If you are enrolled in LSU Online and do not live in Louisiana, but live in a state participating in the State Authorization Reciprocity Agreement (SARA), you may file a SARA complaint with the Louisiana Board of Regents. To file a SARA complaint, please review the Louisiana Board of Regents SARA Student Complaint Process.
If you are enrolled in LSU Online and do not live in Louisiana, and your state of residence is not a member of SARA, you may follow the policy for Louisiana residents and submit a complaint through the Louisiana Board of Regents.
|State||Consumer Complaint Contact Information|
|Alabama||Alabama Commission On Higher Education|
|Alaska||Alaska Commission on Postsecondary Education|
|Arizona||Arizona State Board for Private Postsecondary Education|
|Arkansas||Arkansas Department of Higher Education|
|California||California Bureau of Private Postsecondary Education|
|Colorado||Colorado Department of Higher Education|
|Connecticut||Connecticut Office of Higher Education|
|Delaware||Delaware Department of Education|
|District of Columbia||Higher Education Licensure Commission|
|Florida||State University System of Florida|
|Georgia||Georgia Nonpublic Postsecondary Education Commission|
|Hawaii||Hawaii Post-secondary Education Authorization Program|
|Idaho||Idaho State Board of Education|
|Illinois||Illinois Board of Higher Education|
|Indiana||Indiana Commission for Higher Education|
|Iowa||Iowa College Aid|
|Kansas||The Kansas Board of Regents|
|Kentucky||Kentucky Council on Postsecondary Education|
|Maine||Maine Attorney General|
|Maryland||Maryland Higher Education Commission|
|Massachusetts||Massachusetts Department of Higher Education|
|Michigan||Michigan Department of Licensing and Regulatory Affairs|
|Minnesota||Minnesota Office of Higher Education|
|Mississippi||Mississippi Commission on College Accreditation|
|Missouri||Missouri Department of Higher Education|
|Montana||Montana University System|
|Nebraska||Nebraska Department of Education|
|Nevada||Nevada Commission on Postsecondary Education|
|New Hampshire||New Hampshire Department of Education|
|New Jersey||New Jersey Division of Consumer Affairs|
|New Mexico||New Mexico Attorney General|
|New York||New York Office of College and University Evaluation|
|North Carolina||North Carolina Department of Justice|
|North Dakota||North Dakota Attorney General|
|Ohio||Ohio Attorney General|
|Oklahoma||Oklahoma State Regents for Higher Education|
|Oregon||Oregon Higher Education Coordinating Commission|
|Pennsylvania||Pennsylvania Division of Higher & Career Education|
|Rhode Island||Rhode Island Office of the Postsecondary Commissioner|
|South Carolina||South Carolina Commission on Higher Education|
|South Dakota||South Dakota Office of the Attorney General|
|Tennessee||Tennessee Higher Education Commission|
|Texas||Texas Higher Education Coordinating Board|
|Utah||Utah Division of Consumer Protection|
|Vermont||State of Vermont Agency of Education|
|Virginia||State Council of Higher Education for Virginia|
|Washington||Washington Student Achievement Council|
|West Virginia||West Virginia Office of the Attorney General|
|Wisconsin||Wisconsin Distance Learning Authorization Board|
|Wyoming||Wyoming Department of Education|
|American Samoa||American Samoa Department of Legal Affairs|
|Puerto Rico||Consejo de Educación de Puerto Rico|
|Virgin Islands||U.S. Virgin Islands Department of Licensing and Consumer Affairs|