Advance Your Career with an LSU Certificate
Number of Courses
Total Contact Hours
180 hours (18.0 CEUs)
As widespread as Salesforce is in today’s business landscape, it’s important that companies and businesses have individuals trained to ensure that their organization is getting everything they can out of Salesforce. The LSU Online & Continuing Education Salesforce Administrator Career Specialist Certificate is developed in partnership with Salesforce and is designed to prepare you for high-demand roles in Salesforce administration and customer relationship management (CRM).
Participants will get hands-on experience in CRM best practices and get preparation for the Salesforce Administrator credential exam. At the end of the program, students will also receive a co-branded certificate and digital badge from LSU and Salesforce to display their subject-matter expertise, which can be utilized to earn an in-demand job as a Salesforce Administrator or CRM Administrator.
Professional Development instructor Melinda Stallings explains the importance of being able to show off your skills in a digital format when looking for a job.
If courses are purchased individually, the cost is $1,190 each.
Bundle and save!
Payment is due prior to beginning the course.
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Note: Prices are subject to change. Contact our enrollment specialist team to see what savings you may qualify for.
If courses are purchased individually, you will have six weeks to complete the single course. If the certificate program is purchased as a bundle, you will have six months to complete the certificate program.
Extensions for individual courses is $95 for an additional week.
Extensions for the entire certificate program is $295 for an additional two months.
Courses require access to high-speed Internet, email, and a web browser (Google Chrome and Mozilla Firefox recommended).
Each MicroCred® program is made up of two to six individual courses. Successful completion of all courses within the program earns you an official LSU digital badge to show off your skill sets. This badge can be used to bulk up your online résumé and showcase your expertise in the topic. Badges are distributed through Badger. If you have completed this MicroCred® program, request your badge.
Customer Relationship Management for Business
Salesforce brings customers and companies together by helping companies track and manage customer information, support customers, and do a whole lot more. Salesforce is one of the most powerful tools in the CRM and cloud computing industry. This course is designed to provide you with a strong foundation on how to use Salesforce, a customer relationship management system, as an end-user. Specifically, this course will teach you to use the Lightning edition of two of Salesforce's main products: Sales Cloud and Service Cloud.
Introduction to Salesforce Administration
This course is designed to provide you with a foundation on how to use Salesforce as a CRM administrator. You will learn about the roles and responsibilities of an administrator in a hands-on way, and you will practice completing tasks within Salesforce that reflect typical job functions of a Salesforce administrator. You will explore Salesforce user management, platform customization, and user interface configuration, which are vital skills for Salesforce administration. You will discover how to translate business requests into Salesforce configurations.
Advanced Topics in Salesforce Administration
In this course, you will utilize increasingly complex Salesforce functionality as a CRM system administrator. You will learn to customize advanced Salesforce settings, implement a permissions and sharing model to control access to data, and you will learn how to enable Sales Cloud and Service Cloud features to support different business-specific use cases. You will also discover how to use process automation tools to simplify and automate common business processes, and you will explore advanced analytics tools in Salesforce to explore historical trends in data and create forecasts.