Customer Experience Management Certificate

Course Listing: Customer Experience Management

• Customer Relationship Management for Business
• Quality Assurance Essentials (Online)
• Positive Conflict Resolution (Online)

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What will I learn from an online Customer Experience Management certificate?

Customer Relationship Management for Business

Students who successfully complete this course will be able to:

• Articulate and demonstrate how CRM works in the context of sales, marketing, and service in modern businesses.
• Import data into Salesforce and manage communication with contacts and qualification of leads.
• Demonstrate proficiency using Salesforce Sales Cloud Lightning by managing accounts, opportunities, products, quotes, and contracts.
• Perform service/support agent processes using the Salesforce Case Management and Knowledge features.
• Build reports, charts, and dashboards to communicate relevant information about sales performance to stakeholders and executives.

Quality Assurance Essentials

Students who successfully complete this course will be able to:

• Understand quality concepts
• Learn to control systems and processes
• Team formation & dynamics
• Learn to implement continuous improvement
• Understand customer-supplier relationships

Positive Conflict Resolution

Students who successfully complete this course will be able to:

• Explain how you can positively impact the onset, duration and outcomes of conflict resolution through self-awareness
• Effectively use conflict as a transformational tool for people, projects and organizational dynamics
• Resolve conflict through awareness of the interpersonal dynamics and the ability to use resolution language

Career Outlook: Customer Experience Management

The online Customer Experience Management certificate may prepare you for these roles:

• Consumer Analysts
• Consumer Experience Directors
• Digital Consumer Experience Managers
• Strategy Managers

Cost: Customer Experience Management

The cost for each individual course is:

• Customer Relationship Management for Business - $1,190
• Quality Assurance Essentials (Online) - $395
• Positive Conflict Resolution (Online) - $250

If you purchase each course in this program individually, the total cost for all three courses is $1,835.

Bundle and save!

• If purchased as a certificate program, you’ll receive a bundle discount for a total cost of $1,500.

Payment is due prior to beginning the course.

View payment options.

Note: Prices are subject to change. Contact an Enrollment Coach to see what savings you may qualify for.

Timeframe: Customer Experience Management

How fast can I complete an online Customer Experience Management certificate?

If you purchase the courses individually, you have two (2) to six (6) weeks to complete each course. If you purchase the Certificate bundle, you will have four (4) months to complete the program.

Student Pathways: Customer Experience Management

Courses in the online Customer Experience Management program are also required to complete other programs from LSU Online & Continuing Education. Complete this program and you will already have completed a course required for our:

• Salesforce Administrator Career Specialist Certificate
• Project Management Certificate
• Online Management and Leadership Series MicroCert

Some professional certificate programs are also approved to count as credit toward an online degree program through Prior Learning Assessment (PLA).

Contact an Enrollment Coach today to help put you on a personalized path toward your career goals.

Technical Requirements: Customer Experience Management

This online course requires access to a computer with internet access (Google Chrome and Mozilla Firefox recommended), email, MS PowerPoint, and Adobe Acrobat Reader.

Digital Badge: Customer Experience Management

Successful completion of all courses within the program earns you an official LSU digital badge to show off your skill sets. This badge can be used to bulk up your online résumé and showcase your expertise in the topic. Badges are distributed through Badgr. For more information on digital badges, visit the LSU digital badge page. If you have completed this program, request your badge.

Refund & Cancellation Policy: Customer Experience Management

Our refund and cancellation policies vary and are subject to change. See the most updated policies.